Refund policy
RETURN OF PRODUCTS
You will have 15 calendar days from the reception of the order to return it, the start date being the date indicated on the delivery note.
Please note that the shipping costs for the order are non-refundable.
INDI&COLD cannot be held responsible for any loss, damage, or delay affecting returns that have not been initiated via our returns portal.
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Request your return pick up through our Return Portal on the following url: https://portal.returngo.ai/?shop=worldindiandcold.myshopify.com
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*Please note that the client will be in charge of the discounted return shipping cost.
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Enter your Order ID and email used in the purchase and follow the indicated instructions.
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Indicate the applicable items to be returned and the quantity thereof and select the applicable method of returning the product (if different options are available).
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A return Product authorization ("RMA") number will be provided to you (through the portal (if applicable) and via e-mail) and, if applicable, a return shipment label will be generated.
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If your label states express parcels should be presented to a DHL EXPRESS OFFICE.
Once the articles have been received by INDI & COLD and once it has checked their perfect condition, it will make the refund using the same means of payment as the client used to pay for the purchase. This refund will be made as soon as possible and in any event within a maximum of fourteen (14) working days.
The article returned without its original label, damaged, incomplete, deteriorated, used or dirty for reasons imputable to the client will not be refunded and will be placed at the disposal of the sender freight payable on delivery or the article will remain at the client's disposal to be removed within a maximum period of fifteen (15) calendar days. In any event, INDI & COLD shall not accept any liability whatsoever for the custody or deposit of the article during the time it remains on its premises.
INDI & COLD reserves the right to reject any return that does not meet any of the aforementioned conditions.
If you find any issues during the process please you can find more information here or contact us at hola@indiandcold.com
Approximate discounted return costs:
Please note that Duties and Taxes are normally non-refundable, as customs authorities do not generally return such concepts.
